Account
Account, staff, and plans
Account & settings is your own login. Staff accounts are the other people who may open this shop. Plans decide how many locations you run and whether marketing email and site sync are unlocked.
Account & settings
This page is the person who is signed in, not the public shop profile. Shop name, hours, and the public email live in the Website editor.
- Owners see the signup email and can change the password. The same rules apply: a letter, a number, and a symbol.
- If the inbox is not verified, the banner is here. Resend from the banner. Do not create a second account.
- Staff see their username, role, and this shop’s name. They can change their own password. They cannot rename the shop, open another location, or edit someone else’s login.
Sign out returns you to that shop’s public site, so you can check what pet parents see. If no shop is selected, it returns to Log in.
Staff accounts
Only the owner sees Staff accounts. Pick the location first if you have more than one. Every login you add is bound to that shop.
- Username: lowercase letters, numbers, and . _ or -. 3 to 32 characters. It cannot start with a symbol. This is what they type on the Staff login, together with the shop URL.
- Display name is what the team sees when you assign them to a visit. It can be a first name.
- Role starts as Front desk. Change it before you save if they should be a Manager or Groomer / Care.
- Set a password they can change later. To reset one, type a new password on their row. Do not share your owner password.
- Turn a person off when they leave. Their username stops working. You do not have to delete the history of visits they were on.
What the role actually allows
- Manager — appointments and customers, including delete and export, and visit-update email. Still no Website editor and no AI Marketing.
- Front desk — create and edit bookings, confirm and cancel, add and edit customers, send customer email if the plan allows it. No delete and no export.
- Groomer / Care — open the schedule and customer list, and send visit-update emails with photos. They cannot change a booking, change its status, or open Email customers.
Plans
- 7-day trial — build and publish one shop site, use appointments, and draft marketing. Customer email is not sent, and Marketing Studio site sync stays locked.
- Pro — one location, with customer email sending and Add to website unlocked, plus staff accounts.
- Multi-location — the Pro toolkit for more than one address. Each place keeps its own phone, hours, and pages. You switch shops in the dashboard.
Compare them on Pricing. For billing or a custom domain, email support@petpages.ai.